Shipping & Delivery

Orders are prepared and shipped within 2–3 business days. Orders ship from our partner warehouses in the US and Europe, depending on product availability and the delivery address.

Regular and free delivery takes 5–7 business days after dispatch to the US and Europe, so most orders arrive about 7–10 business days after the order is placed. Expedited delivery takes 3–5 business days. Free shipping applies to US orders of $40 or more and Europe orders of €35 or more. Delivery times depend on the destination, carrier, and shipping method selected at checkout. Delivery estimates are not guaranteed arrival dates.

Tracking information is sent to the email address used at checkout once your order has been dispatched. If you created a customer account, you can also log in to view your order status and tracking details. Orders containing several products may arrive in separate packages.

International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees. These charges are determined by the destination country and are not included in our shipping fee unless stated during checkout.

Please review your shipping address carefully before placing your order. If a correction is needed, contact us within 6 hours of placing the order, as we can usually update the address during this period. After 6 hours, the order may already be processed or shipped, and we cannot guarantee that the address can be changed or the package redirected.

Carrier delays may occur during holidays, severe weather, customs processing, or other circumstances outside our control. If tracking shows delivered but the package is missing, check safe delivery areas, household members, neighbours, and carrier notes before contacting us.