Customer support
Customer Help Center
Everything you need to know before and after placing your order. Find the right destination for shipping, returns, payments, product questions, and personal support.
Order assistance
Order Help
Quick answers for tracking, split shipments, delivery concerns, and order changes.
How do I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and tracking link. Please allow up to 24 hours for the carrier to activate the tracking information.
Why did my order arrive in separate packages?
Some products are shipped from different fulfillment locations. If your order contains multiple items, they may arrive separately on different days. You will receive tracking information for each shipment when available.
My tracking says “Delivered,” but I cannot find the package.
Please check your mailbox, porch, building reception, neighbours, household members, and any safe place designated by the carrier. If you still cannot locate the package after 24 hours, contact our support team and we will help investigate.
Can I change or cancel my order?
If a correction is needed, please contact us within 6 hours of placing the order. During this period, we can usually update the shipping address or make minor changes. After 6 hours, the order may already be processed or dispatched, and we may no longer be able to modify or cancel it.
How long does shipping take?
Delivery times depend on the destination country and the shipping method selected at checkout. Current estimates are available on our Shipping & Delivery page.
Shipping information
Shipping & Delivery
Find current information about processing, delivery estimates, tracking, customs, and international shipping in our Shipping Policy.
Read Shipping Policy →Returns and refunds
Returns & Refunds
Review return eligibility, damaged-item support, replacements, and refund terms in our Refund Policy.
Read Refund Policy →Secure Payment Methods
All payments are securely processed using encrypted checkout technology. Available methods may vary by country and device.
Shop directly with us
Why Shop at Nazareth Store?
Shop our complete range and receive direct support from the Nazareth Store team before and after your purchase.
Need Personal Assistance?
Our customer care team is available to assist with orders, delivery concerns, product questions, and wholesale inquiries.